Shipping Policy – Cartzora

1. Overview

At Cartzora (https://cartzora.com), we are committed to delivering your orders safely, quickly, and efficiently. We offer worldwide shipping on most of our products.

2. Order Processing Time

All orders are processed within 24–48 hours (1–2 business days) after payment confirmation
Orders are not processed on weekends or public holidays
In case of high order volume, processing may be delayed slightly

Once your order is processed, you will receive a confirmation email with tracking details (if available).

3. Shipping Time

Delivery time depends on your location:

🌍 International Orders: 7–12 business days
🇦🇪 UAE Orders: 5–10 business days (if applicable)
Remote locations may require additional time due to customs clearance or logistics delays

⚠️ Delivery times are estimates and may vary due to external factors.

4. Shipping Charges

Shipping charges are calculated at checkout based on product weight, destination, and shipping method
Free shipping may be offered on selected products or promotional offers
Additional customs duties or taxes (if any) are the responsibility of the customer

5. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS
Customers can track their orders using the provided tracking link
Tracking updates may take 24–72 hours to appear after dispatch

6. Delivery Issues & Delays

While we aim for timely delivery, delays may occur due to:

Customs clearance procedures
Weather conditions
Courier service disruptions
Public holidays or peak seasons

Cartzora is not responsible for delays caused by third-party logistics providers.

7. Incorrect Address

Customers are responsible for providing accurate shipping information
Cartzora is not responsible for lost or delayed orders due to incorrect or incomplete addresses
Address changes may not be possible once the order is processed

8. Lost or Missing Packages

If your package is lost in transit:

Please contact us within 7 days of expected delivery date
We will coordinate with the shipping carrier to investigate
Resolution (refund or replacement) will be provided based on investigation results