1. Overview

At Cartzora (https://cartzora.com), customer satisfaction is our priority. We aim to provide a smooth and transparent shopping experience. If you are not satisfied with your purchase, you may request a return or refund under the conditions below.

2. Return Eligibility

To be eligible for a return:

  • The item must be requested within 7 days of delivery
  • The product must be unused, unworn, and in original packaging
  • All tags, labels, and accessories must be intact
  • Proof of purchase (order ID or invoice) is required

Certain items are not eligible for return, including:

  • Sale or discounted items
  • Used, damaged, or altered products (not caused by shipping)
  • Perishable or hygiene-related products (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at 📧 contact@cartzora.com
  2. Provide your order details and reason for return
  3. Our team will review your request
  4. If approved, we will provide return instructions

Returns sent without approval will not be accepted.

4. Refund Policy

Once your returned item is received and inspected:

  • You will be notified about the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method

Refund Timeline:

  • Processing time: 5–10 business days after approval
  • Bank or payment gateway delays may apply

5. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider (processing time may vary)
  • If still not received, contact us at contact@cartzora.com

6. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • After processing or shipping, orders cannot be cancelled

7. Damaged or Wrong Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Provide photos or videos as proof
  • We will arrange a replacement or refund after verification

8. Shipping Returns

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable unless stated otherwise

9. Exchange Policy

We currently offer exchanges only for:

  • Wrong item received
  • Damaged or defective products

Exchanges depend on product availability.

10. Fraud Prevention

Cartzora reserves the right to reject any refund or return request if:

  • Fraudulent activity is suspected
  • Abuse of return policy is detected
  • Multiple unnecessary return claims are made

11. Changes to Policy

We may update this Refund & Return Policy at any time without prior notice. Changes will be posted on this page.

12. Contact Us

For any refund or return-related queries:

📧 contact@cartzora.com
🌍 https://cartzora.com